Our Return Policy
You have 14 days to inform us if you wish to return your order, from the day you place our order. If you wish to return your order, please follow the steps below :
1/ Contact us by e-mail at firstname.lastname@example.org and specify :
- Mail Object "Return : Order #xxx"
- If you wish an exchange or reimbursement. Please note that you can only exchange or be reimbursed once. For instance, you could not change to exchange your product, and then to be reimbursed.
- In case of exchange, the new article you want
2/ Once you receive our answer, please ship your order back to us and keep your tracking number preciously :
130 rue Saint-Denis
75002, Paris, France
3/ In case of reimbursement : once we receive and check your order, we will reimburse you within 10 business days.
4/ In case of exchange : once we receive and check your order, we will send the new item within 5 business days.
Important : before you ship your order back to us, please make sure we are within the 14 days following your order day, and that the silk piece is not deteriorated nor has been worn. We reserve the right to refuse a return if these criteria are not met. If you have the least doubt, please contact us before shipping.